The following letters are actual letters that we have collected from satisfied customers.
Take a look and see what people think of our services.
"Thank you very much for the safe delivery of my motorcycle. It arrived yesterday afternoon. Thank's for the terrific work!"
March 31, 2010
"I just had a wonderful talk with Mr. Parker scheduling the two deliveries he has coming. He wanted me to pass along his complements to you about how wonderful the service has been dealing with everyone with in the Allied company. He says you didnít miss a beat in the communication department as well as being so accommodating with delivery schedules. He will pass along good words to everyone he knows on how great his service has been with Federal/Allied. Kudoís to you and your staff."
January 22, 2010
"My honda arrived in perfect condition today, thank you very much."
December 8, 2009
"Hi Jackie, picked bike up yesterday morning in Blaine Washington and is now at it's new home in Campbell River BC Canada. Bike is in as new condition as your drivers obviously took great care in moving it although I don't know how they managed to get it into the rather small storage facility without scratching it. Please convey my gratitude to your drivers. Has been a pleasure dealing with you and the company you represent."
December 2, 2009
"The shipment arrived today with no problems. The driver was very careful in spite of a slippery situation due to rain. I want to thank you for the very good service on this transfer. I will recommend your company to anyone with the need to ship a bike anywhere."
November 24, 2009
"I just wasnted to thank your company for doing a great job from the start to finish. The lady that helped me over the phone was very nice. It was the first time shipping a motorcycle. Please let your people know about my satisfaction. Great job all! Thank you very much!"
November 7, 2009
"Thank you so much, Karen, for your personal attention to my shipment. I will certainly reccommend your company to anyone I run into needing shipping services."
G. Robert Deiro
October 20, 2009
"Thanks for everything. I just want to pass on to Federal how happy I am with the way my shipment was handled. I have shipped many vehicles over the years & have never been happier with a shipping company. I definitely will recommend Federal & use it in the future."
September 24, 2009
"Thank you Federal-Allied/Funtransport for delivery of Davidís BMW R1200 S to Auburn, Washington this morning. The deadline was very important to Daveís planned trip this weekend and next. On time delivery is so hard to find on short notice.
Thanks to Julie and Brandy for making this happen. Without your attention to the end date, I would be hearing from an agitated customer tomorrow. Youíve made my day and I look forward to using your service in the future.
My sales manager and I are pleasantly surprised at your shipping rateís extremely competitive costs (read: best value). Sheís scheduling another bike for delivery right now!
Have a great day!"
Arlie Ray Blackshear
Sales Consultant, California BMW Triumph Vespa
September 24, 2009
"Hi There, Sonny and Steve delivered my bike on time, in perfect condition. They are also motorcyclists and that was readily apparent....Will use Federal in the future!"
September 22, 2009
"I just wanted to let you know we picked up the bike in CA (about a month ago) and everything went well. I was very impressed with your service and will use Federal again."
September 3, 2009
"I have used other companies in the past to ship bikes across the country that I have bought online. Federal has been by far the best! Both their rates and shipping time have been better than I had hoped. They have incredible communication, both in their invoicing and emailing shipping progress updates. Brandy, in particular did an unbelievable job in keeping me informed as to the status of my bike as it was picked up and moved cross country, and actually arrived prior to the expected date! I will be calling Federal for any future bikes I need shipped and highly recommend to anyone else! Thanks again!"
August 31, 2009
"Barbara: Just wanted to say thank you for all your help. I received my bike yesterday and the planning and transportation couldn't have gone better."
August 19, 2009
"Mary, we've just concluded a 15 day trip from Seattle back to Maryland. The shipping of the bikes went very well. Thanks for a smooth transaction."
August 5, 2009
"Your service was excellent! I have posted positive comments on my cycle group. Thanks"
August 5, 2009
"Just wanted to let you know that it was a pleasure doing business with you guys there at Federal Motorcycle Transport. Everything went perfect! I had "accidentally" called another company to pick up my new bike before contacting you guys. After dealing with the other company for a day, I decided to cancel dealings with them and contacted FMT. "Julie", the lovely assistant I was in contact with there is the BOMB! Very courteous, helpful and a pleasure to talk to, which is hard to find these days. Thanks much and maybe we can do business again one day."
August 4, 2009
"I just wanted to drop you a note and thank you and your co-workers for such wonderful service and great communication on this shipment. In this day and age where many of us find customer service very challenging it is so refreshing to work with a group of folks like you and a company that exceeds my expectations. I really appreciate the great customer service and thanks to you all I am enjoying my new motorcycle!"
July 29, 2009
"Thank you very very much. Your company saved my vacation."
July 22, 2009
"I recently shipped my new motorcycle from Dallas to Seattle. The drivers were professional, courteous and competent. The bike arrived on time, as promised and in perfect condition. I will definitely use your service next year when we ship it to Maine."
July 17, 2009
"You delivered a motorcycle to me on Friday, 12 June, from Gina's BMW in Iowa City Iowa. I want to thank you for good email communication and for very good service, including the local delivery company you used. I missed a phone message the day before the delivery was scheduled, and that was my error; when I called the local office the next morning, they had the bike at my door within seventy-five minutes. I will definitely use Federal again to ship a motorcycle and, given this kind of service, to make a household move in the future."
July 2, 2009
"I am sending this note to tell you how happy I am with the performance of your company. At first I contracted with another company who told me they would have my bike picked-up and delivered in 10 days. Three weeks later they could not even give me an idea what week they would pick it up. I called your company and Pam had my bike picked-up the same day I called. She was great during the whole process. On the day of delivery your driver's name I believe was Jessie. This guy was great. He really had to work to get his truck thru my neighborhood. The weather was really nasty. He backed his big truck up about a quarter mile to my house at the end of a dead-end street to keep me out of the pouring rain. Pam and Jessie were really great. Your company at the efforts of your employes really delivered and I am quite grateful. From Nevada to Indiana - you delivered exactly as promised. Be Blessed!"
Pastor Tom White, Clarksville, Indiana
July 1, 2009
"Bikes were delivered safe and sound on Tuesday, June 30th! Thank you very much! I look forward to using your services again!"
July 1, 2009
"I spoke with my sister yesterday and my scooter has arrivied in Hillsboro. The driver brought the bike right to their house so that my brother in law did not have to ride it. Thanking you all for a job well done!!!!!!!!!!!! I will keep your information and pass it along to my friends for future use."
June 27, 2009
"Yes, and thank you, and that driver! There was no way I figured he would make it by 2:00 yesterday, but he did. The machine is in good shape, all my worries are over. I will definitely use your company again, if the situation comes up."
June 22, 2009
"I placed an order to have a bike delivered from coast to coast. It arrived yesterday, almost 2 weeks earlier than the original estimated delivery date and in fantastic shape. Just wanted to say thank you for the great service.
From pick up, through multiple calls to customer service all the way through delivery. Everyone was very nice and great to deal with.
Thanks for doing such a great job."
June 18, 2009
"Mary: Just wanted to send a quick note to let you know the Harley arrived yesterday as promised in great condition. Thanks so much for the great attention you gave me in making this happen smoothly and quickly!"
June 18, 2009
"I would like to thank you for taking such good care of my Harley Davidson. You shipped it from Iowa to Maryland with not a scratch on her, I was kind of scared having it shipped. But my fear was all for nothing, it arrived just like we loaded it, prefect.
Thanks again for taking care of my baby!"
June 12, 2009
"I just wanted to drop you a quick note letting you know what exceptional customer service I received from Julie. I had been shopping around to get my bike shipped, but after I talked with Julie, I knew I had to shop no more. She set my mind at ease, and made my shipping experience as painless as possible. I will be sure to recommend friends to your company and mention the fantastic service I received.
Once again you are lucky to have someone like Julie in your employment!!"
June 8, 2009
"Mary, Got it! Thank you again for your patience. I can only hope that all of the folks at Federal Companies are as helpful and customer-oriented as you have been with me. You have definitely earned my repeat business if I find I ever need to have a motorcycle shipped again and I will recommend you to others."
May 27, 2009
"You all are the absolute best in the industry and your prices flat kick the competition. Thanks again for all the care you take with the bikes. You should be the first and only call anyone needs to make."
May 22, 2009
"Just wanted to drop a quick line to say thanks the bike came in when you reported it would and minus a little dust (no big deal) everything was in tip top shape."
May 15, 2009
"This is a note to say "thanks a bunch" with the hauling of our motorcycles from Minot N.D. to Phoenix Az. and back. Your personal service Pam was excellent as was the hauling of the bikes. Everything went off without a hitch and we will recommend you and your company to our riding friends."
May 15, 2009
"Thank you for excellent service in the delivery of my Vespa. If I ever have the need I will certainly use you company."
May 4, 2009
"I would like to thank all the staff of Federal Motorcycle Transport for shipping my suzuki gsxr 600...I dont know what to say for everything you have done for me. I have been looking for the company to ship my bike and I found you guys..I am very satisfied for everything! Thank you Jackie, John, Mary and all the staff. You guys are so nice and very professional...I definitely recommend you guys to all my friends and family. God bless you all and more success...A+++"
April 29, 2009
"This is just a line to tell you what a great experience you gave me. I will be shipping again and I will always use Allied. The shippment was on time and in perfect condition. Thanks to everyone!"
April 29, 2009
"As promised, I received the motorcycle with quote#564025 on 4/23/09 delivered to my residence safe and sound. The people in your company did a great job!"
April 24, 2009
"I wanted to let you know that I received my motorcycle last night. I've never shipped a motorcycle before but I have done several household goods moves in my 27 year military career. Because of that I was a little apprehensive!
My bike arrived in the brand new condition it was shipped in. Brandy who set up the move was absolutely outstanding. Kevin who made the delivery was equally professional. It was obvious that Kevin took care of my bike as though it were his own.
Please convey to Brandy and Kevin that they represented your company in the best possible manner. I will recommend Federal to my friends!"
April 8, 2009
"Hello Mary, It was nice talking to you, and you were very helpful. It's nice to get great customer service. People like you are an inspriration to others (like me) to provide good service to their customers. It is one of our core values and it is nice to receive the type of service that we all should be giving. "
March 27, 2009
"I wanted to drop you a note to thank you for the excellent service I received from your company.
You transported my 07 BMW R1200GS from California to Iowa. You picked up on time and delivered as promised without a scratch on my bike. Your driver was very courteous to my wife when picking up the bike; this is important to me. This cant be said for the dude from another company who picked up one of my cars. I had the bike delivered to my local BMW dealer. They have been using your services for over 15 years "and would not dream of using anyone else". I picked my baby up yesterday and had a wonderful 200 mile ride in my new home state. I will use you again if the opportunity arises. Moving across the country is stressful enough without having to worry about oneís toys. Many thanks!"
Luc van Herle
March 22, 2009
"We would like to say how very pleased we are with the professionalism and dependable service from Federal! Our bikes, after moving thousands of miles were on time, as promised, and in perfect condition like they hadn't even moved. As John says, all in all it was a very pleasurable experience. Keep up the good work, we'll be back!"
March 9, 2009
"I would like to thanks you guys for the service. It was great, no problems and I even got my bike days before it was supposed to be here. The price was also the lower out of 5 companies that I got a quote from. Thanks again!"
March 7, 2009
"Being that I had a Harley Davidson Road King shipped from the West Coast to the East Cost in roughly the same time it takes the US Postal Service to get a letter standard mail. That's pretty good!
On recommendation from the Dealer I bought from I choose Federal, the service was great, I check everything on my end once the bike arrived and there were no problems, not a ding, they even mark the smallest of nicks before shipping. Most of all I wanted to be able to track the shipment every step of the way, as is the case with any motorcycle owner, Federal made that a breeze. Price better than most, Service better than most, speed better than most.
Jennifer, Brandy, Valerie! The Guys at the Warehouse Thanks for the great experience.
If you guys only delivered Pizza..."
March 3, 2009
"Pam, thanks for all your help. The motorcycle arrived today without incident and the old Triumph even impressed the truck driver. Should the need arise again I would not hesitate to use your company again."
February, 26 2009
"Recently I employed your services to ship a 1965 Harley-Davidson FLH, Electra Glide from North Carolina to California. The bike arrived in perfect condition. I thank Pam, your agent, for all her professional work in answering my questions from start to finish. Pam kept me posted on all aspects of the shipping and promptly responded to any needs I had. I appreciate her great work. Thank you so much."
February, 26 2009
"I just wanted to say thanks and say what a great job you all did on my recent bike shipment from Pueblo Co to Hollywood FL. The folks at both ends where a great help along with the people in your office. Due to your tracking system I knew where my bike was all the time. It was delivered on time as promised. So Thanks again great job!"
February, 25 2009
"I did receive my Motorcycle, you did an excellent & professional job, delivery people were very friendly and very professional I really appreciate your help & support. Thank you very much!"
February, 24 2009
"Both motorcycles arrived California safely. Thank you very much for all your arrangements and efforts."
February, 19 2009
"I wanted to thank you for all your help and going the extra mile to keep me informed on by bike status. If everyone in your company has such professionalism and follow through as you I will regiment and use your company again. Thanks again for your help and putting my mind at ease on this whole shipping thing. Can't wait till I get my baby."
February, 18 2009
"Thank you for the professional service and without any hitches."
February, 9 2009
"My Royal Enfield Bullet arrived from New Mexico to North Carolina in 2 weeks in perfect condition. The driver even waited while I started it up. Thanks for a great rate and for taking good care of my bike."
February, 4 2009
"Received the bike in great shape on TUESDAY..thanks for the great service and user friendly interface!"
January, 23 2009
"Hey Julie! Thank you for your awesome customer service skills. I have worked in the hospitality industry my whole life and I appreciate those skills in other people! Bike came a tad late, sucked as I had taken every other day off via vacation EXCEPT that day!! Snowstorm here and truck couldnít make it up hill to my house! Dropped bike about a half mile downhill from my house! We ended up putting the bike on a plastic toboggan with me on it and towing it up the hill behind our truck! I skied my feet on the snow to keep bike upright. Canít believe it actually worked. Unfortunately, I aggrivated my Achilles tendonitis and couldnít walk for a week! Sucked! But, I have my bike and am glad of that. Thought you might enjoy the story.
January, 21 2009
"The service was great from placing to pickup and delivery. It was the best part of the move.
I will definitely recommend your company!!"
January, 19 2009
"Everything went great with the bike from Bay Cities. Ken is always keeping his eye out for more nice motorcycles so Iíll give you a call when he buys some more. Thanks for all of your help!"
January, 15 2009
"The bike was tied down great so no movement could happen and cause damage, and the driver Harry was one of the nicest guy's I ever met. Thanks again for everything and always keeping me posted on the shipment. I will be calling again."
January, 15 2009
"Thanks for everything Brandy....my folks just sent me an email that the bike had arrived safely at Bonham. Thanks again to all the team members at Federal for making this experience such a memorable and pleasant one and I will most definately use your services again and refer it as much as possible!!!! My time here in Iraq is now bareable knowing whats waiting for me when I get back!!!!"
January, 5 2009
"Thank-you very much. The shipment of the motorcycle went perfect."
December, 29 2008
"I picked up my bike at Mother Road Harley Davidson yesterday and all is well. Thank you for all that you did to get it out there. It is a little cold but by next week I will be riding all over Arizona. I will be informing my friends how great a service that your company provides. Have a Merry Christmas!!!! If I don't ride my bike back to Ohio in April I will call you for arrangements to ship it back. Thank You, again."
December, 17 2008
"You guys are GREAT!!! Great service, fantastic communication via phone and email, reasonable fees,on schedule and a very very professional group, thank you,"
December, 13 2008
"The bike made it here in great shape. Thanks for your help and I will recommend Federal M/C transport to my friends. Have Merry Christmas and a Happy New Year."
December, 12 2008
"Just a few words of praise for you and your company. Naturally, I wasn't happy when my most prized possesion arrived damaged. I am a fanatic about my bikes. I called, put in a claim and figured it was going to be pulling teeth to get satisfaction. Man am I glad I was wrong! You and your company really know how to satisfy and therefore keep your customers happy. The turn around time was excellent and I can't say enough of how completely satisfied I am. I look forward to doing buisness with you in the future and will share my satisfaction with others who are shipping bikes. Thank you again"
December, 8 2008
"I hate surveys - they always lump you in with the rest of the crowd. If you want to know how satisfied I was with your company the answer is VERY! Your salesperson Barbara is the most helpful and personable individual I have had the pleasure to deal with in a long long time. You're very lucky to have her on your staff. And as far as performance in the delivery dept. - You folks are heads above the competition. You're a few dollars more than some and less than a few others, but whatever the cost there's no price you can put on the peace of mind your company instills in its customers. Anyone that uses another transport service is gambling with their money and their bike. Federal is a sure bet every time! Thank you for your service and theres no better advertising than "word of mouth" and my word is final, Federal is the transport service to use!"
December, 8 2008
"I want to take a moment to tell you how very pleased I am with your service....On November 20, 2008, I purchased a Victory Vision Motorcycle from a private party who was located across the country from me near the Ohio/West Virginia border. I live in Washington State. I seriously considered driving to Ohio to pick it up - then checked the weather. It was snowing in that area and the prospects of a successful round--trip, while towing an mc trailer were dismal. As a result, I went to the AMA web site, checked the available bike moving services, and called your company.
I talked with your employee, Brandy, who was a JOY to deal with! She made all of the arrangements to transport my bike and, boy, am I satisfied! My new bike was both picked up and delivered on the date(s) promised and was in pristine condition when it arrived at my home. It didn't even have a scratch or smudge on it.
I highly recommend your bike transport service to anyone who requires the same. Thank you, Federal, as you guys did an OUTSTANDING job at a very reasonable and acceptable price!"
December, 3 2008
"I recently made a bike purchase on eBay and used you for shipping from Tulsa OK, to Snohomish WA, and I couldn't of asked for better service, incredibly helpful on set up, informed on pickup, emails along route every few days, and prompt delivery. I would highly recommend your service to anyone. Thanks again, now off to ride."