Frequently Asked Questions
As motorcycle shippers for over 30 years, we’ve helped our clients with countless questions and bike shipping scenarios. Here are our clients’ most frequently asked questions. Call us to discuss your shipping needs, our team looks forward to helping you.
The motorcycle is first loaded onto the lift gate on the back of the semi truck. There is no need for a loading dock unless the motorcycle is oversized, a trike, or has a side car. It is then placed on a 4×8 or 4×9 wooden pallet inside the semi-trailer. These are specifically made for motorcycles and come with custom motorcycle straps. See the How We Ship page for more information.
Most motorcycles do fit on the skid. However, if you have a bike that is longer than 108″ (9 ft) or wider than 48″ (4 ft), you must provide your own skid and this might need to go dock to dock. Some bikes with little ground clearance can present an issue. If you have less than 6” of ground clearance, please call us.
We can usually pick up from most locations within a couple of days to a week.
Transit time is usually about 8-10 business days from the time of pick up. Depending on the origin and destination, the transit could take 12-14 business days.
No. Any paperwork, keys, boxes, or spare parts need to be shipped separately. In the rare cases when the keys must go with the motorcycle, they need to be zip tied to the handle bars. Saddlebags and windshields can stay on the motorcycle and helmets may be shipped as long as they are securely strapped to the bike. Just make sure that it is noted on the inventory sheet that a helmet is attached to the bike.
The gas will need to be drained to ¼ tank or less. Saddlebags must be emptied or locked up if you are shipping riding gear, helmets etc in them. Your motorcycle must be in transport mode with the alarm disarmed. Make sure the motorcycle is in neutral with the fork and handlebars unlocked.
All payments must be made to our office with certified funds or by credit card before delivery. The mailing address is Federal Companies, PO BOX 1329 Peoria, IL 61654, Attn: Motorcycle Dept. You will receive a payment link by email once registered.
The agent will try to call 24 hours in advance or more, before the pickup and delivery, but it could be as late as the morning of. They may try to give about a 4-hour window, but you must allow the entire business day! The drivers try to make the time frame that they tell you, but sometimes they may run late due to traffic, weather, or other circumstances. You can request that a 30 minute to 1 hour pre-call be made to you the day of.
Yes, as long as the residence is tractor-trailer accessible. Commercial pickups and deliveries may be more convenient because someone is usually there all day to hand over and receive the bike. If you opt for a residential pick up or delivery you must allow the entire working day for the driver to arrive
Some common locations that people use are local motorcycle shops, the business that they or their spouse works at, or a friend’s business.
Yes, the motorcycle will change trucks and drivers along the way. Once it is strapped to a skid, though, it will stay on that same skid.
The driver will note the condition of the motorcycle at load and delivery. Any damage that is found at the time of delivery must be notated on the inventory sheet and signed for. If the damage is not notated at the time of delivery, Federal Companies or CRST Specialized Transportation will not be held responsible for damages and all claims will be denied.
This is not INSURANCE. This is not intended for full replacement value of the motorcycle. It is intended to cover damages that may be caused during transit. You should check with your own insurance company to see if they cover third party transfers. However, you may purchase additional coverage through us if desired.
We ship over 5,000 motorcycles a year. The damage rate is about 2%. The average claim is usually cosmetic damages and that is about $500.00
We prefer to not meet customers in parking lots. It may be hard for the drivers to locate the person if it is a very busy place and many store owners do not like trucks showing up on their lot. Also, the driver will try to give a window for pickup and delivery, but there are factors that may cause the driver to run behind. If the driver does run behind, you may find yourself sitting in a parking lot for the majority of the day. If he were to show up and you are not there, you would be charged an additional $50.00 for an attempt fee.
Most hotels do not want our large semi-trucks coming in and out of their parking lot. If the hotel manager is okay with this, then someone at the hotel must be the contact person and be willing to receive, inspect, and hold the motorcycle for you in the event that the bike arrives before you do. You are better off locating a local motorcycle shop or distribution center to have your motorcycle delivered to. They handle motorcycles everyday and would take better care of your motorcycle until you arrive for your vacation.
No. Federal Companies only handles money for the shipping cost. The motorcycle purchase needs to be worked out by the buyer and seller. There are many online companies that provide that service to help protect both parties.
Our Clients' Feedback
This is the third vintage BMW motorcycle Judy Gordon and Federal have moved for me. California, Connecticut and Idaho to Chicago, each time my bike has remained on the pallet, moved across the country quickly, and arrived in mint condition. Tracking the progress of the truck across the country in... read moredavid h.4 months ago
Wonderful experience with both Judy and Tessa from Federal Motorcycle Transport. They gave me a great price, customer service was amazing, and they made sure to give constant communication with me. My motorcycle was transported safely, quickly, and even though I had to makr changes, they worked with me on... read moreLily L.5 months ago
Great experience shipping a motorcycle from Texas to Georgia. Mary was a big help, answering all my questions. The bike arrived in good condition, strapped down to a pallet just about the way I would have done it. I received multiple tracking updates throughout it's journey, and... read moreSean N.5 months ago
Top notch and pain free process of shipping! My bike arrived ahead of schedule and absolutely intact. Judy is very efficient and a joy to deal with. We even shared a few laughs. I will soon ship again with Federal.Dana L.7 months ago
I had the opportunity to use Federal Transport recently when moving a scooter from Florida to New York. I originally started looking for transport a couple of years ago and spoke with Mary W. at Federal for a quote. She was through, professional and very helpful in understanding... read moreJennifer C.8 months ago
They were recommended by my Ducati dealership. I am glad I chose them. Flawless delivery for my motorcycle. Communication was easy. They answered all my calls and provided frequent updates during the transport. Bike arrived a day early from the projected date. Highly recommend. I will use them for my... read moreMarc A.9 months ago
You guys are AWESOME!! You guys are AWESOME!!! Andy and his team ensured super fast turn around, I can't thank you enough for the professional service and worry free delivery! Don't look anywhere else, go with these guys!!!Troy Gramentz9 months ago
I have shipped my motorcycles with Federal for years. It the people who make the company. Judy and Mary are incredibly detailed and service oriented. Nothing is overlooked. They always work to get me the best price. It’s always nice to call a business and be recognized and remembered. Relationship... read moreEvan F.9 months ago
Got two bikes shipped from Michigan to Florida. I'd definitely use Federal Motorcycle Transport again. Everything was transparent in that we were able to track the bikes the entire time. The agent I dealt with was quick with responses and made sure to give me all the info I needed... read moreangela c.10 months ago
20 years of great rides We started shipping our bikes with Federal and Jennifer in 2000. We have had nothing but fantastic service and outstanding experience dealing with them. Jennifer has all the answers and always makes sure are bikes arrive on time and are ready to ride. We wouldn't trust anyone... read moreMike Cichetti10 months ago
Simply put Jennifer and staff have been… Simply put Jennifer and staff have been moving my bikes all over the country for 15 years. This is a service you can TRUST.Bobby NBobby10 months ago
I have used FunTransport for 5 years I have used FunTransport for 5 years. My motorcycle arrives at its destination on time and without any damage whatsoever. I have used other transport companies and while they might be cheaper, the delivery took three times as long and my motorcycles sustained damage. If you want peace of mind... read moreEddie11 months ago
It is Great when things work EXACTLY as expected! This was my first experience ever shipping a motorcycle or any vehicle for that matter. The process was real great from start to finish. The representative I spoke to initially (Mary) was excellent and very knowledgable and confidence instillingAll my questions and concerns were addressedBike was picked up... read moregsinnc11 months ago
Stress eliminator I was thoroughly pleased with the service. Crew arrived early on pick up day, used great care loading the bike. 1 week later (as promised) I was called by the delivery crew & bike was deliveredto a parking lot 200 yds from my house (main road, lots of traffic). Again,... read moreJohn Palmer11 months ago
I WILL HIRE THIS COMPANY TO MOVE ANY OF… I WILL HIRE THIS COMPANY TO MOVE ANY OF MY MOTORCYCLES AGAIN, VERY PROFESSIONAL FROM START TO FINISH. THE EMPLOYEES TREATED THE MOTORCYCLE AS IF IT WAS THEIR OWN.THANKS AGAINJoe11 months ago
I bought a Ducati at auction and Federal was there to help get my new bike home safe. I didn't expect to see it for weeks but it was delivered well before promised. The driver was great, called the day before and was right on time. Bike... read moreMark G.11 months ago
So impressed! So impressed! I have been utilizing the Federal Companies (FunTransport) to ship motorcycles between Maryland & Las Vegas since 2007 - probably 7-8 times total. Never had any issues. The customer service is always outstanding at every turn.Jim1 year ago
BMW Motorcycle from NC to South Sound Motorcycles, Fife, WA I spoke with Judy Gordon on December 23rd and made arrangements for Federal Company to pick up my BMW motorcycle in NC and ship it to the dealership in Fife, Washington. My bike will be loaded into a container on February 23rd so Judy told me it would arrive... read moreMichael Callahan1 year ago
Efficient professionals that knew what they were doing Efficient professionals that knew what they were doing. They delivered on schedule for pick up and drop off. Communications were good. I will certainly consider using them again.John1 year ago
Outstanding Excellent communication.Very prompt service.No damage whatsoever.Courteous on the phone and in person.Mark1 year ago
100% recommended for shipments going to Hawaii I was waiting to write my review until my motorcycle arrived, and I gotta say, I'm thoroughly impressed. I was planning to ship my motorcycle from Virginia to Hawaii and I was nervous about this task and how difficult it had the potential to be. After researching a few different... read moreKen1 year ago
Excellent Shipper The service was very professional from the driver who picked my motorcycle up to the warehouse guy that delivered my bike to me. Will definitely use your service again.Michael1 year ago
Scheduling was very easy Scheduling was very easy, the price was the best I found, and the motorcycle was delivered without a scratch. The only issue was the original pickup date had to change to the next day since the driver didn't have the correct equipment to pick up the bike on the scheduled... read moreRachel1 year ago
the pallet this year was better than… the pallet this year was better than the past years (14) that I have used you. Don't know the reason the motorcycle was needed to be retied but it was and not a great job. More care needs to be taken by the staff. I have used... read moreSonny1 year ago
Great Service We have been dealing with Federal for 15 or more years. They are first rate. Jennifer is the absolute best, I would not deal with anyone else. We have have been shipping 6 or more more bikes across the country and have never been disappointed.MIKE1 year ago
Needed to ship a bike from Houston to…very happy client Needed to ship a bike from Houston to Detroit,,, called Tessa... very nice human to deal with,,, handled everything... put my mind at ease,,, pick up was seamless and very professional driver tied my bike down correctly & smooth... bike arrived on location three days earlier than expected... in pristine... read moreGarlock Keith1 year ago