Frequently Asked Questions

As motorcycle shippers for over 30 years, we’ve helped our clients with countless questions and bike shipping scenarios.  Here are our clients’ most frequently asked questions. Call us to discuss your shipping needs, our team looks forward to helping you. 

How will my motorcycle be shipped?

The motorcycle is first loaded onto the lift gate on the back of the semi truck. There is no need for a loading dock unless the motorcycle is oversized, a trike, or has a side car. It is then placed on a 4×8 or 4×9 wooden pallet inside the semi-trailer. These are specifically made for motorcycles and come with custom motorcycle straps. See the How We Ship page for more information.

What if my motorcycle does not fit on the skid?

Most motorcycles do fit on the skid. However, if you have a bike that is longer than 108″ (9 ft) or wider than 48″ (4 ft), you must provide your own skid and this might need to go dock to dock. Some bikes with little ground clearance can present an issue. If you have less than 6” of ground clearance, please call us.

How long will it take to get my motorcycle picked up?

We can usually pick up from most locations within a couple of days to a week.

How long is transit time?

Transit time is usually about 8-10 business days from the time of pick up. Depending on the origin and destination, the transit could take 12-14 business days.

Can I ship extra parts or boxes with the motorcycle?

No. Any paperwork, keys, boxes, or spare parts need to be shipped separately. In the rare cases when the keys must go with the motorcycle, they need to be zip tied to the handle bars. Saddlebags and windshields can stay on the motorcycle and helmets may be shipped as long as they are securely strapped to the bike. Just make sure that it is noted on the inventory sheet that a helmet is attached to the bike.

How do I prepare by bike for shipping?

The gas will need to be drained to ¼ tank or less. Saddlebags must be emptied or locked up if you are shipping riding gear, helmets etc in them. Your motorcycle must be in transport mode with the alarm disarmed. Make sure the motorcycle is in neutral with the fork and handlebars unlocked.

What payment do you accept?

All payments must be made to our office with certified funds or by credit card before delivery. The mailing address is Federal Companies, PO BOX 1329 Peoria, IL 61654Attn: Motorcycle Dept.  You will receive a payment link by email once registered.

Will I be notified before the pickup and delivery?

The agent will try to call 24 hours in advance or more, before the pickup and delivery, but it could be as late as the morning of. They may try to give about a 4-hour window, but you must allow the entire business day! The drivers try to make the time frame that they tell you, but sometimes they may run late due to traffic, weather, or other circumstances. You can request that a 30 minute to 1 hour pre-call be made to you the day of.

Can I have the motorcycle picked up and delivered to a residence?

Yes, as long as the residence is tractor-trailer accessible. Commercial pickups and deliveries may be more convenient because someone is usually there all day to hand over and receive the bike. If you opt for a residential pick up or delivery you must allow the entire working day for the driver to arrive

What kinds of businesses can I use?

Some common locations that people use are local motorcycle shops, the business that they or their spouse works at, or a friend’s business.

Will my motorcycle change trucks and drivers?

Yes, the motorcycle will change trucks and drivers along the way. Once it is strapped to a skid, though, it will stay on that same skid.

Will the condition of my motorcycle be noted?

The driver will note the condition of the motorcycle at load and delivery. Any damage that is found at the time of delivery must be notated on the inventory sheet and signed for. If the damage is not notated at the time of delivery, Federal Companies or CRST Specialized Transportation will not be held responsible for damages and all claims will be denied.

What is Transit Coverage

This is not INSURANCE. This is not intended for full replacement value of the motorcycle. It is intended to cover damages that may be caused during transit. You should check with your own insurance company to see if they cover third party transfers. However, you may purchase additional coverage through us if desired.

What is your damage rate and average claim?

We ship over 5,000 motorcycles a year. The damage rate is about 2%. The average claim is usually cosmetic damages and that is about $500.00

Can I just meet the driver in a parking lot?

We prefer to not meet customers in parking lots. It may be hard for the drivers to locate the person if it is a very busy place and many store owners do not like trucks showing up on their lot. Also, the driver will try to give a window for pickup and delivery, but there are factors that may cause the driver to run behind. If the driver does run behind, you may find yourself sitting in a parking lot for the majority of the day. If he were to show up and you are not there, you would be charged an additional $50.00 for an attempt fee.

Can you deliver to my hotel?

Most hotels do not want our large semi-trucks coming in and out of their parking lot. If the hotel manager is okay with this, then someone at the hotel must be the contact person and be willing to receive, inspect, and hold the motorcycle for you in the event that the bike arrives before you do. You are better off locating a local motorcycle shop or distribution center to have your motorcycle delivered to. They handle motorcycles everyday and would take better care of your motorcycle until you arrive for your vacation.

Can I give you the money for the purchase of the motorcycle? 

No. Federal Companies only handles money for the shipping cost. The motorcycle purchase needs to be worked out by the buyer and seller. There are many online companies that provide that service to help protect both parties.

Our Clients' Feedback

  • Did an awesome job for me! Communication was great. My bike arrived ahead of schedule and it perfect shape. And that was after a 2500 mile trip if was door to door. It had to go 3200 miles maybe - but that doesn’t matter.

    They did what they said. With shipping...
    read more

    Bill B. Avatar
    Bill B.
    1 day ago

    Great customer relations. Picked up bike on time as scheduled.
    Tracked shipment all the way to my destination. Great communication
    delivered on time. Very pleased with the service.

    Alex R. Avatar
    Alex R.
    1 week ago

    The driver was extremely helpful. delivery was right on time and my Harley was packaged safely without a single scratch! I would recommend Federal to anyone!

    Paul B. Avatar
    Paul B.
    3 weeks ago
  • This a great transport company. Everyone is helpful, special thanks to Judy who went above and beyond to get my bike back from Haul Bikes and delivered to me asap. Tracking online is super cool. I won't ever waste my time using anyone else but FMT.

    Dale F. Avatar
    Dale F.
    1 month ago

    I am incredibly pleased with the motorcycle transportation services provided by Federal Motorcycle Transport. I worked with Tessa who was very professional and provided me with a written quote and answered all my questions. My motorcycle was picked up last Monday (April 26, 2021) in Texas and was delivered today... read more

    Michael T. Avatar
    Michael T.
    1 month ago

    I had an excellent experience with Federal. They apparently only pick up on certain days where my seller was located which made his scheduling a day off to have them load the bike very easy. Other haulers give you a 2-3 day window which is tough if you... read more

    Edward M. Avatar
    Edward M.
    1 month ago
  • I purchased a used motorcycle through Cycle Trader. It was not reasonable for me to get it myself, so I knew that Federal Motorcycle Transport was recommended by the American Motorcycle Association, so I called them. They arranged the pickup and transported it without incident to my place... read more

    Arlie R. Avatar
    Arlie R.
    2 months ago

    Shipped a 2017 Harley Softail from Indianoloa, IA to San Diego, CA. Judy handled the quote and was thorough and clear. The price seemed very reasonable to me. Bike was picked up on time and delivered 4 days early. Bike was handled with care and there was no evidence of... read more

    Preston K. Avatar
    Preston K.
    2 months ago

    Fast. Efficient. Friendly. Helpful. 100% positive experience. Thrilled. Many thanks to Federal Motorcycle Transport.

    Scott M. Avatar
    Scott M.
    2 months ago
  • I had my motorcycle shipped from Texas recently. I want to thank Tessa who facilitated the whole thing an the movers for their service! I will be using them for future motorcycle shipping needs! Professional and thoughtful! Cheers

    Jacob Y. Avatar
    Jacob Y.
    2 months ago

    Although a snowstorm delayed pick-up, my shipment still arrived on time. Communication was lacking at times, but my item was delivered in good shape, without hassle.

    Brian M. Avatar
    Brian M.
    3 months ago

    I recently shipped my bike from Phoenix to Nashville. The communication was easy and helpful. The bike arrived in Nashville earlier than the expected delivery date and in perfect condition. Overall, this was a fantastic company to work with. I’d absolutely do business with them again. For anyone interested in... read more

    Cameron B. Avatar
    Cameron B.
    3 months ago
  • This is the third vintage BMW motorcycle Judy Gordon and Federal have moved for me. California, Connecticut and Idaho to Chicago, each time my bike has remained on the pallet, moved across the country quickly, and arrived in mint condition. Tracking the progress of the truck across the country in... read more

    david h. Avatar
    david h.
    8 months ago

    Wonderful experience with both Judy and Tessa from Federal Motorcycle Transport. They gave me a great price, customer service was amazing, and they made sure to give constant communication with me. My motorcycle was transported safely, quickly, and even though I had to makr changes, they worked with me on... read more

    Lily L. Avatar
    Lily L.
    8 months ago

    Great experience shipping a motorcycle from Texas to Georgia. Mary was a big help, answering all my questions. The bike arrived in good condition, strapped down to a pallet just about the way I would have done it. I received multiple tracking updates throughout it's journey, and... read more

    Sean N. Avatar
    Sean N.
    9 months ago
  • Top notch and pain free process of shipping! My bike arrived ahead of schedule and absolutely intact. Judy is very efficient and a joy to deal with. We even shared a few laughs. I will soon ship again with Federal.

    Dana L. Avatar
    Dana L.
    10 months ago

    I had the opportunity to use Federal Transport recently when moving a scooter from Florida to New York. I originally started looking for transport a couple of years ago and spoke with Mary W. at Federal for a quote. She was through, professional and very helpful in understanding... read more

    Jennifer C. Avatar
    Jennifer C.
    11 months ago

    They were recommended by my Ducati dealership. I am glad I chose them. Flawless delivery for my motorcycle. Communication was easy. They answered all my calls and provided frequent updates during the transport. Bike arrived a day early from the projected date. Highly recommend. I will use them for my... read more

    Marc A. Avatar
    Marc A.
    1 year ago
  • You guys are AWESOME!! You guys are AWESOME!!! Andy and his team ensured super fast turn around, I can't thank you enough for the professional service and worry free delivery! Don't look anywhere else, go with these guys!!!

    Troy Gramentz Avatar
    Troy Gramentz
    1 year ago

    I have shipped my motorcycles with Federal for years. It the people who make the company. Judy and Mary are incredibly detailed and service oriented. Nothing is overlooked. They always work to get me the best price. It’s always nice to call a business and be recognized and remembered. Relationship... read more

    Evan F. Avatar
    Evan F.
    1 year ago

    Got two bikes shipped from Michigan to Florida. I'd definitely use Federal Motorcycle Transport again. Everything was transparent in that we were able to track the bikes the entire time. The agent I dealt with was quick with responses and made sure to give me all the info I needed... read more

    angela c. Avatar
    angela c.
    1 year ago
  • 20 years of great rides We started shipping our bikes with Federal and Jennifer in 2000. We have had nothing but fantastic service and outstanding experience dealing with them. Jennifer has all the answers and always makes sure are bikes arrive on time and are ready to ride. We wouldn't trust anyone... read more

    Mike Cichetti Avatar
    Mike Cichetti
    1 year ago

    Simply put Jennifer and staff have been… Simply put Jennifer and staff have been moving my bikes all over the country for 15 years. This is a service you can TRUST.Bobby N

    Bobby Avatar
    Bobby
    1 year ago

    This was my first time shipping a bike This was my first time shipping a bike. I shipped from the DC area to San Diego for a trip to Baja and then back from San Diego to DC. It was easy to set up the transport. The folks on the phone were easy to deal... read more

    Tom Avatar
    Tom
    1 year ago
  • I have used FunTransport for 5 years I have used FunTransport for 5 years. My motorcycle arrives at its destination on time and without any damage whatsoever. I have used other transport companies and while they might be cheaper, the delivery took three times as long and my motorcycles sustained damage. If you want peace of mind... read more

    Eddie Avatar
    Eddie
    1 year ago

    It is Great when things work EXACTLY as expected! This was my first experience ever shipping a motorcycle or any vehicle for that matter. The process was real great from start to finish. The representative I spoke to initially (Mary) was excellent and very knowledgable and confidence instillingAll my questions and concerns were addressedBike was picked up... read more

    gsinnc Avatar
    gsinnc
    1 year ago

    Stress eliminator I was thoroughly pleased with the service. Crew arrived early on pick up day, used great care loading the bike. 1 week later (as promised) I was called by the delivery crew & bike was deliveredto a parking lot 200 yds from my house (main road, lots of traffic). Again,... read more

    John Palmer Avatar
    John Palmer
    1 year ago
  • I WILL HIRE THIS COMPANY TO MOVE ANY OF… I WILL HIRE THIS COMPANY TO MOVE ANY OF MY MOTORCYCLES AGAIN, VERY PROFESSIONAL FROM START TO FINISH. THE EMPLOYEES TREATED THE MOTORCYCLE AS IF IT WAS THEIR OWN.THANKS AGAIN

    Joe Avatar
    Joe
    1 year ago

    I bought a Ducati at auction and Federal was there to help get my new bike home safe. I didn't expect to see it for weeks but it was delivered well before promised. The driver was great, called the day before and was right on time. Bike... read more

    Mark G. Avatar
    Mark G.
    1 year ago

    Always a pleasure utilizing Federal for moving my motorcycle. Professional and reliable every time. They have helped launch me on world wide trips, and they get it done.

    Darryl M. Avatar
    Darryl M.
    1 year ago