Frequently Asked Questions

As motorcycle shippers for over 30 years, we’ve helped our clients with countless questions and bike shipping scenarios.  Here are our clients’ most frequently asked questions. Call us to discuss your shipping needs, our team looks forward to helping you. 

How will my motorcycle be shipped?

The motorcycle is first loaded onto the lift gate on the back of the semi truck. There is no need for a loading dock unless the motorcycle is oversized, a trike, or has a side car. It is then placed on a 4×8 or 4×9 wooden pallet inside the semi-trailer. These are specifically made for motorcycles and come with custom motorcycle straps. See the How We Ship page for more information.

What if my motorcycle does not fit on the skid?

Most motorcycles do fit on the skid. However, if you have a bike that is longer than 108″ (9 ft) or wider than 48″ (4 ft), you must provide your own skid and this might need to go dock to dock. Some bikes with little ground clearance can present an issue. If you have less than 6” of ground clearance, please call us.

How long will it take to get my motorcycle picked up?

We can usually pick up from most locations within a couple of days to a week.

How long is transit time?

Transit time is usually about 8-10 business days from the time of pick up. Depending on the origin and destination, the transit could take 12-14 business days.

Can I ship extra parts or boxes with the motorcycle?

No. Any paperwork, keys, boxes, or spare parts need to be shipped separately. In the rare cases when the keys must go with the motorcycle, they need to be zip tied to the handle bars. Saddlebags and windshields can stay on the motorcycle and helmets may be shipped as long as they are securely strapped to the bike. Just make sure that it is noted on the inventory sheet that a helmet is attached to the bike.

How do I prepare by bike for shipping?

The gas will need to be drained to ¼ tank or less. Saddlebags must be emptied or locked up if you are shipping riding gear, helmets etc in them. Your motorcycle must be in transport mode with the alarm disarmed. Make sure the motorcycle is in neutral with the fork and handlebars unlocked.

What payment do you accept?

All payments must be made to our office with certified funds or by credit card before delivery. The mailing address is Federal Companies, PO BOX 1329 Peoria, IL 61654Attn: Motorcycle Dept.  You will receive a payment link by email once registered.

Will I be notified before the pickup and delivery?

The agent will try to call 24 hours in advance or more, before the pickup and delivery, but it could be as late as the morning of. They may try to give about a 4-hour window, but you must allow the entire business day! The drivers try to make the time frame that they tell you, but sometimes they may run late due to traffic, weather, or other circumstances. You can request that a 30 minute to 1 hour pre-call be made to you the day of.

Can I have the motorcycle picked up and delivered to a residence?

Yes, as long as the residence is tractor-trailer accessible. Commercial pickups and deliveries may be more convenient because someone is usually there all day to hand over and receive the bike. If you opt for a residential pick up or delivery you must allow the entire working day for the driver to arrive

What kinds of businesses can I use?

Some common locations that people use are local motorcycle shops, the business that they or their spouse works at, or a friend’s business.

Will my motorcycle change trucks and drivers?

Yes, the motorcycle will change trucks and drivers along the way. Once it is strapped to a skid, though, it will stay on that same skid.

Will the condition of my motorcycle be noted?

The driver will note the condition of the motorcycle at load and delivery. Any damage that is found at the time of delivery must be notated on the inventory sheet and signed for. If the damage is not notated at the time of delivery, Federal Companies or CRST Specialized Transportation will not be held responsible for damages and all claims will be denied.

What is Transit Coverage

This is not INSURANCE. This is not intended for full replacement value of the motorcycle. It is intended to cover damages that may be caused during transit. You should check with your own insurance company to see if they cover third party transfers. However, you may purchase additional coverage through us if desired.

What is your damage rate and average claim?

We ship over 5,000 motorcycles a year. The damage rate is about 2%. The average claim is usually cosmetic damages and that is about $500.00

Can I just meet the driver in a parking lot?

We prefer to not meet customers in parking lots. It may be hard for the drivers to locate the person if it is a very busy place and many store owners do not like trucks showing up on their lot. Also, the driver will try to give a window for pickup and delivery, but there are factors that may cause the driver to run behind. If the driver does run behind, you may find yourself sitting in a parking lot for the majority of the day. If he were to show up and you are not there, you would be charged an additional $50.00 for an attempt fee.

Can you deliver to my hotel?

Most hotels do not want our large semi-trucks coming in and out of their parking lot. If the hotel manager is okay with this, then someone at the hotel must be the contact person and be willing to receive, inspect, and hold the motorcycle for you in the event that the bike arrives before you do. You are better off locating a local motorcycle shop or distribution center to have your motorcycle delivered to. They handle motorcycles everyday and would take better care of your motorcycle until you arrive for your vacation.

Can I give you the money for the purchase of the motorcycle? 

No. Federal Companies only handles money for the shipping cost. The motorcycle purchase needs to be worked out by the buyer and seller. There are many online companies that provide that service to help protect both parties.

Our Clients' Feedback

  • They were recommended by my Ducati dealership. I am glad I chose them. Flawless delivery for my motorcycle. Communication was easy. They answered all my calls and provided frequent updates during the transport. Bike arrived a day early from the projected date. Highly recommend. I will use them for my... read more

    Marc A. Avatar
    Marc A.
    4 months ago

    You guys are AWESOME!! You guys are AWESOME!!! Andy and his team ensured super fast turn around, I can't thank you enough for the professional service and worry free delivery! Don't look anywhere else, go with these guys!!!

    Troy Gramentz Avatar
    Troy Gramentz
    4 months ago

    I have shipped my motorcycles with Federal for years. It the people who make the company. Judy and Mary are incredibly detailed and service oriented. Nothing is overlooked. They always work to get me the best price. It’s always nice to call a business and be recognized and remembered. Relationship... read more

    Evan F. Avatar
    Evan F.
    4 months ago
  • Got two bikes shipped from Michigan to Florida. I'd definitely use Federal Motorcycle Transport again. Everything was transparent in that we were able to track the bikes the entire time. The agent I dealt with was quick with responses and made sure to give me all the info I needed... read more

    angela c. Avatar
    angela c.
    4 months ago

    20 years of great rides We started shipping our bikes with Federal and Jennifer in 2000. We have had nothing but fantastic service and outstanding experience dealing with them. Jennifer has all the answers and always makes sure are bikes arrive on time and are ready to ride. We wouldn't trust anyone... read more

    Mike Cichetti Avatar
    Mike Cichetti
    5 months ago

    Simply put Jennifer and staff have been… Simply put Jennifer and staff have been moving my bikes all over the country for 15 years. This is a service you can TRUST.Bobby N

    Bobby Avatar
    Bobby
    5 months ago
  • This was my first time shipping a bike This was my first time shipping a bike. I shipped from the DC area to San Diego for a trip to Baja and then back from San Diego to DC. It was easy to set up the transport. The folks on the phone were easy to deal... read more

    Tom Avatar
    Tom
    5 months ago

    I have used FunTransport for 5 years I have used FunTransport for 5 years. My motorcycle arrives at its destination on time and without any damage whatsoever. I have used other transport companies and while they might be cheaper, the delivery took three times as long and my motorcycles sustained damage. If you want peace of mind... read more

    Eddie Avatar
    Eddie
    5 months ago

    It is Great when things work EXACTLY as expected! This was my first experience ever shipping a motorcycle or any vehicle for that matter. The process was real great from start to finish. The representative I spoke to initially (Mary) was excellent and very knowledgable and confidence instillingAll my questions and concerns were addressedBike was picked up... read more

    gsinnc Avatar
    gsinnc
    5 months ago
  • Stress eliminator I was thoroughly pleased with the service. Crew arrived early on pick up day, used great care loading the bike. 1 week later (as promised) I was called by the delivery crew & bike was deliveredto a parking lot 200 yds from my house (main road, lots of traffic). Again,... read more

    John Palmer Avatar
    John Palmer
    5 months ago

    I WILL HIRE THIS COMPANY TO MOVE ANY OF… I WILL HIRE THIS COMPANY TO MOVE ANY OF MY MOTORCYCLES AGAIN, VERY PROFESSIONAL FROM START TO FINISH. THE EMPLOYEES TREATED THE MOTORCYCLE AS IF IT WAS THEIR OWN.THANKS AGAIN

    Joe Avatar
    Joe
    6 months ago

    I bought a Ducati at auction and Federal was there to help get my new bike home safe. I didn't expect to see it for weeks but it was delivered well before promised. The driver was great, called the day before and was right on time. Bike... read more

    Mark G. Avatar
    Mark G.
    6 months ago
  • Always a pleasure utilizing Federal for moving my motorcycle. Professional and reliable every time. They have helped launch me on world wide trips, and they get it done.

    Darryl M. Avatar
    Darryl M.
    6 months ago

    So impressed! So impressed! I have been utilizing the Federal Companies (FunTransport) to ship motorcycles between Maryland & Las Vegas since 2007 - probably 7-8 times total. Never had any issues. The customer service is always outstanding at every turn.

    Jim Avatar
    Jim
    7 months ago

    BMW Motorcycle from NC to South Sound Motorcycles, Fife, WA I spoke with Judy Gordon on December 23rd and made arrangements for Federal Company to pick up my BMW motorcycle in NC and ship it to the dealership in Fife, Washington. My bike will be loaded into a container on February 23rd so Judy told me it would arrive... read more

    Michael Callahan Avatar
    Michael Callahan
    7 months ago
  • I’ve used Federal twice now and have… I’ve used Federal twice now and have been very satisfied. Excellent customer service and transportation.

    David Avatar
    David
    8 months ago

    Efficient professionals that knew what they were doing Efficient professionals that knew what they were doing. They delivered on schedule for pick up and drop off. Communications were good. I will certainly consider using them again.

    John Avatar
    John
    8 months ago

    Outstanding Excellent communication.Very prompt service.No damage whatsoever.Courteous on the phone and in person.

    Mark Avatar
    Mark
    8 months ago
  • From placing the order From placing the order, to picking up the bike, to the timed delivery, a truly outstanding experience. I would not hesitate a moment to use their setvices in the future.

    Dave Avatar
    Dave
    8 months ago

    100% recommended for shipments going to Hawaii I was waiting to write my review until my motorcycle arrived, and I gotta say, I'm thoroughly impressed. I was planning to ship my motorcycle from Virginia to Hawaii and I was nervous about this task and how difficult it had the potential to be. After researching a few different... read more

    Ken Avatar
    Ken
    9 months ago

    Excellent Shipper The service was very professional from the driver who picked my motorcycle up to the warehouse guy that delivered my bike to me. Will definitely use your service again.

    Michael Avatar
    Michael
    11 months ago
  • Scheduling was very easy Scheduling was very easy, the price was the best I found, and the motorcycle was delivered without a scratch. The only issue was the original pickup date had to change to the next day since the driver didn't have the correct equipment to pick up the bike on the scheduled... read more

    Rachel Avatar
    Rachel
    1 year ago

    the pallet this year was better than… the pallet this year was better than the past years (14) that I have used you. Don't know the reason the motorcycle was needed to be retied but it was and not a great job. More care needs to be taken by the staff. I have used... read more

    Sonny Avatar
    Sonny
    1 year ago

    Great Service We have been dealing with Federal for 15 or more years. They are first rate. Jennifer is the absolute best, I would not deal with anyone else. We have have been shipping 6 or more more bikes across the country and have never been disappointed.

    MIKE Avatar
    MIKE
    1 year ago
  • Needed to ship a bike from Houston to…very happy client Needed to ship a bike from Houston to Detroit,,, called Tessa... very nice human to deal with,,, handled everything... put my mind at ease,,, pick up was seamless and very professional driver tied my bike down correctly & smooth... bike arrived on location three days earlier than expected... in pristine... read more

    Garlock Keith Avatar
    Garlock Keith
    1 year ago

    Price competitive Price competitive. Excellent customer service. Tracking available. Bike arrived on time and in great condition! And since it went diagonally across the country from the Miami area all the way to north of Seattle, that's saying a lot!

    Kristi Ingram Avatar
    Kristi Ingram
    1 year ago

    a Great experience my experience was great this time dealing with Federal. It was a pretty seamless experience as the bike was picked up at the sellers business in Florida and delivered to my residence a day earlier than expected. The delivery at my home was great as well as the... read more

    DW Avatar
    DW
    1 year ago
  • Shipped motorcycle from Alaska to… Shipped motorcycle from Alaska to Virginia. Had to use 2 carriers but Fun Transport worked with me and at a reasonable price.Very happy with experience

    AK to VA Avatar
    AK to VA
    1 year ago

    We use Federal for transporting all of… We use Federal for transporting all of our motorcycles. something around 15-20 per year or more. we have never had an issue. we highly recommend them!Dave MeyersOwnerThe Vic Werks

    Dave Meyers - The Vic Werks Avatar
    Dave Meyers - The Vic Werks
    1 year ago

    Good experience with Federal. I have used Federal twice to ship a racing motorcycle from Ohio to California and back. It was a pleasure working with Judy who scheduled the shipping. Both times they were accommodating to my needs. The pick ups were on time and the drop offs as scheduled. My motorcycle suffered... read more

    Martin Avatar
    Martin
    1 year ago